FAQ

Moonhaven combines premium materials, science-backed design, and thoughtful craftsmanship. We use 23 Momme Mulberry silk, innovative ergonomic design, and OEKO-TEX® certified fabrics, delivering benefits for your skin, hair, rest, and energy.

Yes. Our silk is naturally hypoallergenic, dust mite resistant, and treated with silver-ion for added freshness. Every piece is OEKO-TEX® certified to ensure it’s free from harmful chemicals, making it safe for even the most sensitive skin.

Most pillows collapse or shift, causing neck and shoulder discomfort. Our adjustable ergonomic pillow offers customizable height and memory foam support, ensuring proper alignment and reduced tension, all night long.

Silk Items:
Machine wash on delicate cycle or hand wash (cold water, mild detergent)

No spin dry — hang or lay flat to air dry

Lightly steam or iron on low once dry to restore smooth softness

Weighted Blanket:
Machine washable as a whole (cold wash, gentle cycle)

Tumble dry low or line dry to maintain loft and weight distribution

Ergonomic Pillow:
Machine washable, remove outer case if needed

Air dry completely before use.

Yes, we ship worldwide. Standard shipping is complimentary over €70. Delivery times vary by destination and are displayed at checkout.

You can return unused items within 30 days for a full refund. Shipping costs aren’t refunded unless the product is defective. Please see our Returns & Exchanges policy for details.

Yes. All our products are cruelty-free, responsibly sourced, and made with ethical production standards. Our packaging is recyclable, and we maintain transparency throughout our supply chain.

Absolutely. Each item comes individually beautifully boxed, perfect for gifting or self-care rituals. Need a gift message? Let us know and we’ll include it free of charge.

We recommend:

• Choose 8–12% of your body weight
  
• Adjust height to match your sleep position (our Guide is included)
  
• Available in all standard bed sizes; size-up if between sizes for a looser fit