Shipping policy

Moonhaven – Shipping Policy
We deliver calm, comfort, and care—straight to your doorstep.

At Moonhaven, we're committed to getting your order to you safely, quickly, and smoothly. We work with trusted shipping partners around the world to ensure a reliable delivery experience. Please read the details below for our shipping conditions.

📦 Shipping Methods

We offer a range of shipping options depending on your location and delivery preferences. Once your order is processed and shipped, you'll receive a tracking link via email to follow your package every step of the way.

Delivery times and costs vary depending on:

  • Your shipping destination

  • The shipping method selected at checkout

🌍 International Shipping

Yes, we ship worldwide! 🌎

Delivery timeframes depend on your country and its customs processes. Please note:

  • Customs delays may occur and are beyond our control

  • You may be responsible for import duties, VAT, or handling fees depending on your local regulations

If you’d like to know more about shipping to your location, feel free to email us at hello@moonhaven.eu.

🚚 Estimated Delivery Times

Country Standard Express
Netherlands 6–10 calendar days 3–5 calendar days
Belgium 6–10 calendar days 3–5 calendar days
France 6–10 calendar days 3–6 calendar days
Germany 6–10 calendar days 3–6 calendar days
Austria 5–8 calendar days 4–7 calendar days
Luxembourg 7–15 calendar days 3–5 calendar days
United Kingdom 6–10 calendar days 5–8 calendar days
United States 6–10 calendar days 5–8 calendar days
Canada 6–10 calendar days 5–8 calendar days
Australia 6–10 calendar days 4–7 calendar days
New Zealand 6–10 calendar days 4–7 calendar days
EU (Other) 6–10 calendar days 5–8 calendar days
Rest of the World 8 –16 calendar days 6–12 calendar days

🛍️ Order Processing

  • Orders are normally processed within 1–3 business days.

    Once your order has been shipped, you will receive a tracking number via email.

    We appreciate your patience while we work through the current backlog

📦 Missing or Damaged Items

If something’s missing or damaged upon delivery, contact us within 7 days at hello@moonhaven.eu with:

  • Your order number

  • Photos of the damaged packaging and/or product

  • Photo of the packing slip (for missing items)

  • A short description of the issue

Claims made after 7 days may not be eligible for resolution.

Note: If only the outer packaging is damaged but the product itself is unharmed and fully functional, the order may not qualify for a replacement or refund.

📭 Delivered But Not Received

If your tracking shows that the package was delivered but you didn’t receive it:

  1. Please file a claim directly with the carrier.

  2. Then forward us the official proof of loss or confirmation from the carrier.

  3. Claims for “delivered” packages must be reported within 7 days of the delivery date.

✏️ Order Modifications

Need to make a change? You can modify your order (e.g., address, quantity, or item) within 12 hours of placing it.
After that, we may have already started processing or shipping your order and cannot guarantee changes.

❌ Order Cancellations

Changed your mind? You may cancel your order within 12 hours of placing it.
After that, your order may already be in the shipping process and cannot be canceled.

💬 Questions?

We’re here to help.
For any shipping concerns or questions, don’t hesitate to reach out at hello@moonhaven.eu.